Thank you for using Novidget (“we,” “our,” or “us”). This Refund Policy explains the conditions under which refunds may be issued for services purchased through www.novidget.online.
By purchasing or using our services, you agree to this Refund Policy.
1. Nature of Services
Novidget provides digital services, support, guidance, and assistance related to account recovery and related support requests.
Because our services are digital in nature and often begin immediately after submission, refunds may be subject to the conditions outlined below.
2. Refund Eligibility
You may be eligible for a refund if:
- A duplicate payment was made due to a billing error.
- You were charged incorrectly.
- We are unable to provide the purchased service due to circumstances within our control.
- A refund is required under applicable consumer protection laws.
3. Non-Refundable Situations
Refunds will generally not be provided if:
- Services have already been delivered or substantially performed.
- Recovery assistance was provided but the outcome was unsuccessful due to factors outside our control.
- Incorrect, incomplete, or inaccurate information was supplied by the customer.
- The customer changes their mind after service delivery has begun.
- The request violates our Terms and Conditions.
4. Requesting a Refund
To request a refund, please contact our support team with:
- Full name
- Email address used during purchase
- Order or transaction number
- Reason for the refund request
Refund requests should be submitted within 14 days of the purchase date unless a longer period is required by applicable law.
5. Refund Review Process
All refund requests are reviewed individually.
We may request additional information to verify the transaction and evaluate eligibility.
A decision will typically be communicated within 7–14 business days after receiving all required information.
6. Approved Refunds
If a refund is approved:
- Refunds will be issued to the original payment method whenever possible.
- Processing times may vary depending on your payment provider or financial institution.
- Any applicable transaction fees imposed by third-party payment processors may be deducted where permitted by law.
7. Chargebacks
Before initiating a chargeback through your bank or payment provider, we encourage you to contact us directly so we can attempt to resolve the issue.
Fraudulent or abusive chargebacks may result in suspension or termination of access to our services.
8. Consumer Rights
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.
9. Additional Redress Option (EU Only)
If you are a resident of the European Union and are dissatisfied with our handling of a refund request, you may have the right to seek assistance from your local consumer protection authority, alternative dispute resolution body, or other remedies available under applicable law.
10. Contact Us
For refund requests or questions regarding this Refund Policy, please contact:
Website: www.novidget.online
Email: support@novidget.online